Frequently Asked Questions
Q: Why is my document signing not working?
A: Ensure you have downloaded ConsignO, and are actively logged into the software.
Q: Where can I see how many hours have been used to date across a project?
A: If you navigate to Project Billing and select the project from the list that you are wanting to see the hours used in. The slide over pane will open, you can now scroll down to the Cost to date table and click the Filter by: WIP only. This table will now show you your hours breakdown for the project.
Contact Us
Our support team is available during regular business hours, 9 a.m. - 5 p.m. PT time zone.
Billing Support
Support requests related to billing, or account permissions will only be available for those who are set up as administrators on their account and will need to be able to verify their identity.
Video Tutorials
If you’re looking for step-by-step guidance or demonstrations of key workflows, you can find helpful videos on stackd’s YouTube channel. These tutorials serve as our knowledge base, offering visual walk-throughs and answers to common questions.
Click below to view DesignTime YouTube Video Tutorials:
Share Your Feedback
Stackd is committed to providing you with everything you need to efficiently manage your engineering projects.
If you have feedback that would make the software better, or help you use it more effectively, please email info@designtime.ca.
Software Updates
Any updates to stackd will display on the login screen of your account. Software updates are rolled out progressively to reduce the chance of negative impacts to our clients. You do not need to do anything to ensure you’re using the most recent version of the platform.
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